Online trust is one of the key obstacles to vendors succeeding on the internet medium;a lack of trust is likely to discourage online consumers from participating in e-commerce. Previous study most have investigated only a component of e-commerce (e.g., initial adoption or continuance), but neglected the role of good relations with the consumer in ensuring a successful sustained relationship. Therefore, a model that went beyond intention and included key relational concepts (satisfaction, loyalty, etc.) was developed. Trust and its components are a major part of this model, which was based on s...
